Resource type: Case study
Mining Searches UK – Case Study
Celebrating 40 years in Business, Redruth firm is set for major growth thanks to digital tech
Mining Searches UK have been providing mining reports to solicitors, civil engineers, property developers and conveyancers since 1978. The Redruth based business also offers a specialist geological investigation service that includes contaminated land information.
They had already invested in technology to enable surveyors to deliver reports from the field but due to growing demand they realised that they needed to build capacity by further leveraging technology. They hoped to be able to automate reports to build capacity for further growth and soon concluded they needed a wider review of their IT strategy.
They approached Superfast Business Cornwall to help them develop a fully integrated system to allow them to better serve current clients and have a compelling offer for new customers. When the business started working with Digital Business Enabler Steve Edwards he established that a key requirement was to work from one central system that could bring, resources, search, geology, administration and finance departments together seamlessly. Steve explains “I worked closely with the business to undertake a comprehensive review of existing systems, processes and ensured the integration required was documented and agreed to draw up a specification for procurement.”
“The team were fantastic to work with, their enthusiasm for finding improvements and streamlining processes was a joy”.
Grant funding was provided for the new Business Management system, which was implemented with project management support from Steve. The automation of tasks has significantly increased their capacity they are now able to deliver considerably more reports. The time that this has released allows staff to focus on interpreting data giving new data insights to their customers.
Mining Searches UK have a clear marketing strategy which involves partnering with the leading providers in the UK as Managing Director Paul Raglan explains “Without this new technology this would not be possible. The largest clients in our market are looking for suppliers who have ICT systems that can communicate directly with their own. This project has allowed us to offer that and is a real opportunity to win more business. We anticipate that 80% of our search business will be generated from outside of the South West area. This will represent a business growth of nearly 200%.”
Paul added that he would urge any Cornish business to be open to adopting technology and seek the advice available “Having someone who is completely impartial and working in our best interest was invaluable. Steve’s experience, skills and knowledge and ability to deliver complex issues with clarity and with a smile was a key factor in us delivering this project.”
The Superfast Business Cornwall programme is fully funded by the European Regional Development Fund (ERDF) and delivered by Serco, national market leaders in the provision of Superfast Broadband focused business support. It offers ambitious businesses in Cornwall and the Isles of Scilly expert advice and guidance on how to understand, adopt and exploit digital technology for growth. It fast-tracks the move to a more effective ways of working, by showing businesses how to use the full capabilities of modern IT systems.